Shipping policy

3. Shipping & Processing Policy

Last updated: September 21, 2026

Thank you for shopping with Kariola. Each order is prepared with care before beginning its journey to you.

Processing Time

Orders are typically processed within 3–5 business days.

Business days do not include weekends or holidays.

Processing time refers to the time needed to prepare your order and is separate from carrier transit time.

During product launches, holidays, seasonal collections, or periods of unusually high order volume, processing may take longer. If a significant delay occurs, we will make reasonable efforts to communicate updates.

Shipping

Shipping rates and available delivery methods are displayed at checkout.

Once your order has been shipped, you will receive tracking information when available.

Delivery estimates shown by shipping carriers are estimates and are not guaranteed by Kariola.

Shipping Delays

Carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside our control may affect delivery times.

Once a package has been transferred to the carrier, transit times are generally managed by that carrier.

Incorrect Addresses

Please review your shipping address carefully before submitting your order.

Kariola is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If you notice an address error, contact us as quickly as possible at handmadebykariola@gmail.com. We cannot guarantee that an address can be changed after fulfillment has begun.

Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, first check around your property, with household members, neighbors, or your local carrier.

If you still cannot locate the package, contact us and we will help you review the available next steps.

Damaged Packages

If your order arrives damaged, please keep the packaging and contact us within 30 days with your order number and photos of the damaged item and packaging.

Please also review our Refund & Return Policy for additional information.

Questions

For shipping questions, contact:

Kariola
handmadebykariola@gmail.com