Refund policy
2. Refund & Return Policy
Last updated: September 21, 2026
At Kariola, every product is thoughtfully prepared with care and intention. We want you to love your purchase and have a positive experience with our brand.
Returns & Exchanges
Due to the nature of our handcrafted fragrance products, we generally do not accept returns or exchanges due to changes of mind, personal fragrance preferences, or products that have been opened or used, except where otherwise required by law.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 30 days of delivery at handmadebykariola@gmail.com.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging, when applicable
After reviewing the request, we may provide a replacement, refund, store credit, or another appropriate resolution depending on the circumstances.
Digital Products | Learn with Kariola
Because digital products are delivered electronically, purchases of downloadable manuals, guides, classes, or other digital resources are final once the content has been delivered or access has been provided, except where otherwise required by law.
If you have trouble accessing your digital purchase, please contact us and we will be happy to assist you.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing, production, or fulfillment.
Refund Processing
Approved refunds will be issued to the original payment method.
Processing times may vary depending on your financial institution or payment provider.
Shipping Charges
Original shipping charges are generally non-refundable unless the refund is due to an error by Kariola or otherwise required by law.
Nothing in this policy limits any consumer rights you may have under applicable law.
Questions? Contact us at handmadebykariola@gmail.com.