Refund Policy

At Kariola, every product is thoughtfully prepared with care and intention. We want you to enjoy your purchase and have a wonderful experience with our brand.

Returns & Exchanges

Due to the nature of our handcrafted fragrance products, we do not accept returns or exchanges for changes of mind or personal fragrance preferences.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Include your order number, a brief description of the issue, and photos when applicable.

We will review your request and work with you to find an appropriate resolution, which may include a replacement or refund, as applicable.

Digital Products | Learn with Kariola

Due to the digital nature of our downloadable products, all digital purchases are final once the content has been delivered or access has been provided, except where otherwise required by law.

If you experience any issues accessing your digital purchase, please contact us so we can assist you.

Order Cancellations & Shipping Issues

If we are unable to ship your order within the promised timeframe, we will contact you regarding the delay and your available options, including cancellation and a refund where applicable.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Thank you for supporting Kariola and being part of our story.